News

Joint replacement: how to build financially sustainable services

The second HSJ Change Forecast, with analysis from US company Sg2 explains how trusts can implement optimised pathways in primary hip and knee replacement care to ensure a financially sustainable and patient-friendly service. http://www.hsj.co.uk/resource-centre/change-forecast/joint-replacement-how-to-build-financially-sustainable-services/5025384.article

NewsPublications

Wise words from patients

To mark the launch of their new website, the ZPB team and PR agency Journalista worked with Patient Opinion to codify hundreds of patient stories to find out what compelled them to write about NHS services. 1 in 3 patients perceived a problem with staff attitudes; 1 in 4 thought miscommunication between staff and patients…