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Familiarity not contempt

It is interesting if a little depressing to look back at Professor Sir Ian Kennedy’s Francis report. Both have rocked the NHS; both are weighty but incisive and, er, both make eerily similar recommendations. Spot the difference between: There should be a coherent set of standards for the NHS, which all bodies must comply with…

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Improving hospital responses to patient comments

“Results and analysis of patient feedback including qualitative information need to be made available to all stakeholders in as near “real time” as possible, even if later adjustments have to be made.” Recommendation 255 of the Francis Inquiry into failings at Mid Staffordshire NHS Foundation Trust is pretty clear that patient stories should be widely…

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Patient confidentiality used as an excuse?

 On Wednesday night, Secretary of State Jeremy Hunt told the Cambridge Health Network that patient confidentiality is used as an excuse by some people who want to resist greater use of digital information in the NHS. This comment did not provoke the sharp intake of breath that you might have expected – perhaps because it…