‘People-centred service design’ – what is it and how do we implement it?

On a rainy and windy evening in London, the latest Cambridge Health Network event, People centred service design, took place at the Royal Society of Medicine. Speaking about the challenges of conceptualising and implementing truly person-centred care were Dr Matthew Dolman from Somerset CCG, Betsy Fields from IDEO and Dr James Featherstone from Healthcare at Home….