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‘People-centred service design’ – what is it and how do we implement it?

On a rainy and windy evening in London, the latest Cambridge Health Network event,┬áPeople centred service design, took place at the Royal Society of Medicine. Speaking about the challenges of conceptualising and implementing truly person-centred care were Dr Matthew Dolman from Somerset CCG, Betsy Fields from IDEO and Dr James Featherstone from Healthcare at Home….