Jobs and opportunities

Account manager position * Role Filled

Senior account manager – strategy

At its core the role of our Senior Account Managers is to:

  • Employ their insight and creativity to design and deliver work that adds value to clients and to our business
  • Manage multiple client relationships
  • Manage teams to deliver high quality work on time and to budget

This role will take on particular responsibility in relation to ZPB’s strategy, thought leadership and stakeholder engagement accounts. This will include playing a key role in managing a national network of NHS organisations, one of our key accounts.

SPECIFIC RESPONSIBILITIES:

Network management

  • Support the chair of an NHS Network, including drafting and consulting on the agenda for bi-monthly Network meetings
  • Coordinate the discussion and resolution of key issues amongst AHSN MDs and chief executives as necessary
  • Liaise with the Network team at NHS England
  • Oversee the day to day responsibilities of the Network secretariat team, such as: meetings management, document and database management, weekly newsletter, handling enquiries
  • Support and advise on national stakeholder engagement and communications, including managing the development and production of an annual impact report

GENERAL RESPONSIBILITIES:

Planning and delivery

  • Create client proposals and co-present new business pitches where appropriate
  • Fully manage and deliver strategic and other projects for multiple clients
  • Develop work schedules and cost estimates
  • Write creative, studio and technical briefs
  • Project manage; schedule and budget time, personnel and resource to ensure delivery is to time, budget and specification
  • Resolve issues or escalate to a director as necessary
  • Identify new business opportunities and revenue streams with new and existing clients
  • Regularly review project or contract performance against KPIs and report back to client Reinforce client relationships through social engagements and entertainment

Commercial responsibilities

  • Work collectively with the team to deliver financial targets and excellent client service
  • Deliver contract details through knowledge and understanding of client’s business objectives
  • Maintain client contracts, SLAs and create project documentation
  • Be responsible for the overall profitability of a client contract or project by managing projects and other team members to track time, costs and financial targets
  • Know the products and services and client business trends to deliver ambitious ’on- brief’ solutions
  • Design and deliver client presentations and proposals
  • Highlight resource requirements, recruiting contractors and freelancers where appropriate

Strategic focus

  • Help to develop client strategy in line with the overarching contract objectives while demonstrating creativity, innovation and big ideas
  • Develop new and improved core products and services in looking for new revenue streams
  • Know internal and external factors affecting the client and the company
  • Constantly keep up to date with products and services, industry innovation and thinking, KOLs, stakeholders, media owners/journalists and apply knowledge to support team and clients

Client relationship

  • Report back internally and externally against client KPIs and conduct regular account reviews
  • Manage the client relationship to ensure clear, realistic goals and objectives are set by the client and met by the company
  • Embed yourself and your team within the client’s team through excellent client relations

Core competencies

  • Ability to research, analyse and write clear, insightful reports or reviews
  • Commercial acumen
  • Flexibility, ambition and proactive
  • Highly inquisitive, curious and meticulous

To apply please contact Zoe at zoe@zpb-associates.com