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Feedback nation? Not in the NHS.

On Sunday The Observer reported the results of a new survey carried out on behalf of Patient Opinion. The survey found that of those in the UK who use the internet to comment on services, 43% leave feedback on a recent holiday or hotel, and 25% comment on the service they received at restaurants, but only 16% do the same for the quality of their healthcare.

Chief Executive of Patient Opinion, Paul Hodgkin, discusses the importance of patient feedback for all aspects of healthcare, from reporting on cold food to raising serious concerns about misdiagnosis. Both the Prime Minister and the new Health Secretary, Jeremy Hunt, share this sentiment, and are keen supporters of expanding patient feedback and responsiveness, as are we at ZPB.

Read the full article here.

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